The 3C’s For Consultations That Change Skin + a FREE Lesson

Thanks for walking through this mini-series with me. If you missed any of the emails, you can catch up here: READ THEM ALL HERE

Before we jump into the 3C's, I promised you a gift — and it's a big one.

🎥 Your gifted lesson: Balancing Blood Sugar

This is the lesson I start with for every client, no matter how "clean" their diet looks. If blood sugar levels are up and down like a rollercoaster, the skin won't heal. It's that simple.

Why am I sharing this with you? Because I wish the first skin clinic I ever visited had taught me this. It would have saved me years of trial and error — expensive products and peels that irritated my barrier, repeat antibiotics, a long stint on the pill, endless research, tears, and expensive dermatologist appointments — when what I actually needed was a calm, science-led conversation about how my day-to-day eating was driving inflammation.

That's why I built SBS. And it's why I'm gifting you this lesson now — you'll find it at the bottom of this email.

OK - now to the framework that helps your consults feel like you.

1) CHARGE

Like the high-value service that it is - not a free warm-up (that’s what a quick discovery call is for). And not redeemable against retail or a treatment; that quietly says product and procedures matter more than root causes and education.

If finding the root causes of your client’s broken barrier is important to you, the consultation is where you start looking. You might get clues on an intake form, but your client is more than a series of tick boxes. The consultation is a sacred space for them to feel and be seen.

Charging also sets the tone for behaviour change: clients arrive prepared, engaged, and ready to take action. Not sure what to charge? Work out your hourly rate and include the time you spend before (reviewing intake) and after (writing follow-up notes).

What charging protects

• Time to listen and personalise

• Space to educate on the why

• The therapeutic relationship (trust → adherence)

2) COLLECT

Start before they walk in. Send a 360° intake that covers what matters to skin physiology - diet, lifestyle, sleep, stress, digestion, routines, movement, skincare, medications - so the live consult is a real conversation, not admin.

A good intake form means:

• Your bases are covered (you’re not re-asking everything in the room).

• You can dig into what’s most relevant (e.g., stress patterns, late-luteal symptoms, how many antibiotic rounds they’ve tried).

• You can research anything you need ahead of time.

• You know where to dig during the consultation, which leaves more time for Point 3.

Intake forms and checklists keep us safe; your consultation makes the difference in whether your client reaches their skin goals. It should feel bespoke to them - their habits, routines, stressors, lifestyle, what’s working and what isn’t. It shouldn’t feel like a tick-box sprint you rush through before they hop on the bed. They need space to feel; you need space to listen and reflect back what you’re hearing - through the lens of the skin detective you are - so they know you’re in this together.

Why it works

• You see patterns, not fragments

• The consult feels bespoke, not scripted

• Clients feel: “We’re doing this together.”

3) CONNECT

My favourite part - and why initial consultations are probably my favourite part of working with skin. When you give yourselves the time, this is where you see most clearly what’s happening underneath and around the skin. Fifteen years of supporting women 1:1 - I don’t think you get more clarity than an initial consultation offers.

It’s where you connect the dots between history, habits and what’s showing up on the surface - and make those connections for your client in real time. They leave with an “ohhh, that makes sense” moment and real motivation to make one or two changes before they see you next (and you double your chances of seeing improvements by the next appointment).

There should be a part in your consultation which looks like this:

1. Name the pattern on the skin (e.g., ongoing hormonal breakouts).

2. Name the likely internal driver(s) (e.g., blood sugar dysregulation driving androgen production and disrupting skin barrier function).

3. Show how today’s plan addresses both (barrier calm skincare routine + prioritising protein and fibre at breakfast

4. Agree one next step to review (doable, not daunting).

Why this lesson first?

Because blood sugar neatly ties all three C's together in a single client conversation. It's tangible, it's accessible, and clients leave with something they can actually do.

Clover, an SBS student, put it perfectly:

"I've been talking with clients about the importance of blood sugar regulation and the impact on their skin, sharing steps to stay balanced through the day. It's tangible, accessible and clients love having something they can take away and work on."
— Clover, @wildcloverskin

No gatekeeping here — if this lands with one person and changes how they work with a client, that's enough for me!

And if you're ready to go deeper — to build the assessment skills, the clinical confidence, and the inside-out framework that makes every consultation feel like this — SBS is opening for summer.

Waitlist members hear first and always get something the general list doesn't.

→ Join the summer waitlist here

The gifted lesson is waiting for you below. Use it with your next client. 😍